Free Trial Terms & Conditions

Try HOTLOGIC Products With No Obligation:
The only way to fully appreciate the performance of our products is to try them for yourself and with your team. With our 30-Day Risk-Free Trial, you can HOTLOGIC® products in your work space with no obligation. Factory-direct USA customers only.
Qualifying Products:
This offer only applies to the following products:
  • HL8 - Eight SmartShelves
  • HL4 - Four SmartShelves
A minimum of a 15% restocking fee will apply if the unit is damaged or has been rack-mounted. No refund will be issued if the product has significant damaged, is altered, or has been abused.
Trial Period:
The 30-day Trial Period begins when the product is delivered to the delivery address provided by the customer. Returns must be shipped to HOTLOGIC® by the end of the Trial Period.

Return Policy for 30-Day Risk-Free Trial:
Products must be shipped back to HOTLOGIC® within the 30-day Trial Period, and must be in like-new condition. HOTLOGIC® will cover the cost of return shipping.
An RMA (return merchandise authorization) number, issued by our Customer Service Department, is required for all returns.
Products must be shipped to HOTLOGIC® in their original shipping carton. The RMA number needs to be clearly visible on the exterior of the packaging.


We are confident that you will appreciate how easy HOTLOGIC® is to use as well as how great your meal experience is. All HOTLOGIC® products are robustly engineered to last a lifetime and are backed by our 1-Year Warranties.


Our Support team will work with you on whichever HOTLOGIC® product you decide to purchase. Feel free to contact us at any time with your questions, we are here to provide prompt service and support. Also, feel free to contact us about your experience using our products